ADT by Telus Frequently asked questions

I'm an ADT Customer, what does this mean for my ADT services?

Right now, you won’t see any changes. You can continue to access services and support from the ADT team as you always have; support teams will remain the same and your monthly rate and contract will not change. Most importantly, your monitoring services will continue to operate as usual.

TELUS is very excited to welcome ADT Canada to the TELUS family and looks forward to serving you. We are confident that ADT Canada will thrive as part of TELUS and continue to deliver the outstanding service you have come to know.

What do I need to do as an ADT customer?

You don’t need to do anything; simply continue to enjoy the same reliable service you currently receive, and keep an eye out for communications from TELUS.

What will happen to my personal information?

There will be no change, all your data will remain safe with ADT Canada. However, there’s no need to worry; TELUS takes the personal information of its customers seriously, and is recognized as a leader in customer experience, security, and privacy.

Who can I contact about my ADT security services?

For more information about your ADT products and services, please contact us at:

Hotwire Communications Sales: 1-800-715-1468

ADT Support: 1-855-958-8181

What does it mean for ADT Canada customer support?

There is no change to your current support - we remain 100% committed to delivering the high quality service and support you are accustomed to.You can continue to manage your account by logging into MyADT via adt.ca